Terms and Conditions

Neccessary for you to read terms and conditions bellow before you book our service:

A.  Travel Documentation

All clients must have valid passports,necessary visas and permits.Client should take responsibility of all documentations. Your travel advisor can help you to get the itinerary in Zhangjiajie and the confirmation of hotel to apply for visa. But Zhangjiajie Travel Service have no responsibility for whatsoever the failure of clients in obtaining appropriate documentation.

B.   Health Requirements

Clients should take into account all international travel risks and familiarize themselves with health requirements applicable to the areas they intend to visit. The client is solely responsible for checking the safety and security conditions, vaccination, and other health requirements of governments in countries visited or transited. 

C. Luggage Allowance

In accordance with regulations of the General Administration of Civil Aviation of China, the free baggage allowance within China is 20kg for the economy class, 30kg for the business class, and 40kg for the first class, plus limited carry-on luggage. Excess baggage charges are the sole responsibility of the client. Regulations within China specify that all suitcases must have a locking device attached. Failure to follow this regulation may result in refusal by airport staff to load suitcases onto the aircraft.

D. Insurance

Zhangjiajie Travel Service tour packages include China Life Tourist Accident/Casualty Insurance as part of our package. We still highly recommend that you purchase full coverage travel insurance in you country before you start the tour. 

E. Complaints and Claims

If you are unsatisfied with Zhangjiajie Travel Service's products, please notify your tour guide or inform us immediately to avoid the potential for similar problems happening again during your trip.

In the event of a complaint or claim for compensation, you need to inform us by phone calls, mail,or facsimile in writing within 15 days since the end of your tour. Relevant receipts and substantiating evidence need to be attached on the letter of claim. Zhangjiajie Travel Service will not be liable for any claims made later than 15 days after the tour.

F.   Communications

You can contact us via the web form http://www.zhangjiajietravelservice.com, email, WhatsApp,phone. If you failed to receive any reply from us within 48 hours from the time you submitted requests for booking, modifying, or canceling a tour, please contact us at zjjtravelservice@163.com or call +867448261966 immediately to ensure that we are able to deal with your enquiry under the terms and conditions.

G.   Liability & Responsibility

Travel information and services gathered from the selected quality hotels, air ticket agencies and tour companies & operators. Zhangjiajie Travel Service will not be responsible for errors, emissions or inaccuracies in information provided by third party providers.

Zhangjiajie Travel Service shall not be responsible for any wrongful or negligent or fraudulent, omissions, changes of itinerary, cancellation or the failure of any equipment operated by those suppliers or any other party not directly owned or controlled by us.

Zhangjiajie Travel Service shall not be liable for any loss, injury, or damage to person or property, alteration of itineraries or cancellation in part or in full, caused by climatic conditions, sea fire, breakdown of machinery or equipment, acts of government or other authorities, wars whether or not declared, civil disturbances, strikes, riots, thefts, epidemics, quarantines, medical or customs regulations, terrorist activities, or any other actions, omissions or conditions beyond our control. Neither Zhangjiajie Travel Service nor any of its affiliates or subsidiaries shall be or become liable or responsible for any additional expenses of liability sustained or incurred by the tour member as a result of any of the aforementioned causes.

Zhangjiajie Travel Service is not responsible for a client's failure to comply with customs regulations.

Zhangjiajie Travel Service is not responsible for the theft or loss of any customer's valuables or items of personal property due to the negligence of the customer.

Zhangjiajie Travel Service reserves the right to substitute hotels, flights, or cruise ships, to alter itineraries, or to cancel the tour prior to departure. Zhangjiajie Travel Service reserves the right to modify or rescind the terms and conditions in whole, or in part at any time with or without notice.

H.   Modification or Discontinuance of Service

Zhangjiajie Travel Service reserves the right to modify or discontinue service to clients who behave illegally or objectionably toward its employees and agents. Offensive behavior includes behavior which is obscene, racially offensive or of a sexual nature.